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Đi VN - $13,000 Phone Bill
by 8DonCo Mon Sep 03, 2018 9:47 am
A $13,000 roaming bill in half an hour? Family fights T-Mobile on international data charges
There have been plenty of complaints about exorbitant international data charges from various carriers, but this fresh story takes the cake. T-Mobile touts that its plans include unlimited international data in more than 200 countries, but the offer comes with so many caveats that it is practically useless in this day and age unless you travel to Mexico and Canada:
Mexico and Canada:
When you travel abroad in 210+ countries and destinations you will have unlimited data at up to 128kbps, which is great for web browsing, e-mail, social media and occasional use of certain features like GPS/maps. Some applications like streaming music or video typically require higher-speed data for optimal functionality. If you frequently travel internationally and require a higher speed you can add T-Mobile One Plus™ and get up to 256kbps speeds abroad for $15/mo.
A family traveling to Vietnam was perfectly aware that if they want to use data there on their current T-Mobile plan, they may be charged unpleasant roaming fees, so they set their iPhones in airplane mode for the duration. Much to their surprise, however, they received a $13,470 bill for what turned out to be half an hour of internet usage upon investigation.
Granted, it was their son that racked the charges, but he claims that he put his iPhone in airplane mode as well, and played chess during the flight, which, however, didn't require internet connectivity. When T-Mobile saw that the kid hasn't downloaded a movie or streamed anything of substance, they agreed to reduce the charges to $3,800, as data might have been used by background iOS apps without the teen's knowledge. Confronted further by the local ABC affiliate KGO, however, they removed the roaming charges altogether, with the following piece of advice:
Customers on T-Mobile ONE or Simple Choice North America plans have unlimited text and data — as well as low-rate calling — in more than 210 countries and destinations around the world with Simple Global. However, T-Mobile recommends, before a trip, customers who are traveling internationally either call customer care, or check international roaming coverage and rates online.
via ABC
There have been plenty of complaints about exorbitant international data charges from various carriers, but this fresh story takes the cake. T-Mobile touts that its plans include unlimited international data in more than 200 countries, but the offer comes with so many caveats that it is practically useless in this day and age unless you travel to Mexico and Canada:
Mexico and Canada:
When you travel abroad in 210+ countries and destinations you will have unlimited data at up to 128kbps, which is great for web browsing, e-mail, social media and occasional use of certain features like GPS/maps. Some applications like streaming music or video typically require higher-speed data for optimal functionality. If you frequently travel internationally and require a higher speed you can add T-Mobile One Plus™ and get up to 256kbps speeds abroad for $15/mo.
A family traveling to Vietnam was perfectly aware that if they want to use data there on their current T-Mobile plan, they may be charged unpleasant roaming fees, so they set their iPhones in airplane mode for the duration. Much to their surprise, however, they received a $13,470 bill for what turned out to be half an hour of internet usage upon investigation.
Granted, it was their son that racked the charges, but he claims that he put his iPhone in airplane mode as well, and played chess during the flight, which, however, didn't require internet connectivity. When T-Mobile saw that the kid hasn't downloaded a movie or streamed anything of substance, they agreed to reduce the charges to $3,800, as data might have been used by background iOS apps without the teen's knowledge. Confronted further by the local ABC affiliate KGO, however, they removed the roaming charges altogether, with the following piece of advice:
Customers on T-Mobile ONE or Simple Choice North America plans have unlimited text and data — as well as low-rate calling — in more than 210 countries and destinations around the world with Simple Global. However, T-Mobile recommends, before a trip, customers who are traveling internationally either call customer care, or check international roaming coverage and rates online.
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Last edited by 8DonCo on Mon Sep 03, 2018 9:50 am; edited 1 time in total
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8DonCo
Re: Đi VN - $13,000 Phone Bill
by 8DonCo Mon Sep 03, 2018 9:49 am
kinh nghiệm take out the sim và mua local sim mà xài
thằng nhóc turn on flight mode mà iPhone cũng allow apps to use data background
thằng nhóc turn on flight mode mà iPhone cũng allow apps to use data background
Last edited by 8DonCo on Mon Sep 03, 2018 10:34 am; edited 1 time in total
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8DonCo
Re: Đi VN - $13,000 Phone Bill
by Jen-Lo Mon Sep 03, 2018 10:32 am
Mây, nhớ rút sim card ra khi đến gần biên giới của mỹ và canada.
Jen-Lo
Re: Đi VN - $13,000 Phone Bill
by May4phuong Mon Sep 03, 2018 10:36 am
Thank Jen nhắc nhở, tui nhớ rồi, nếu tui gọi số Canada nhưng xài thẻ V247 (gọi VN, gọi các nước khác) mà vẫn xài Tmobile thì no' co' charge tui hong ta ?
Tui hong có xài email, data gì hết, GPS là cắm trong xe .
Tui hong có xài email, data gì hết, GPS là cắm trong xe .
May4phuong
Re: Đi VN - $13,000 Phone Bill
by Jen-Lo Mon Sep 03, 2018 10:43 am
May4phuong wrote:Thank Jen nhắc nhở, tui nhớ rồi, nếu tui gọi số Canada nhưng xài thẻ V247 (gọi VN, gọi các nước khác) mà vẫn xài Tmobile thì no' co' charge tui hong ta ?
Tui hong có xài email, data gì hết, GPS là cắm trong xe .
theo tui hiểu nó sẽ charge nhiều lắm, roaming fee kinh quàng luôn. Khi Mây dùng nó, phone function có nghĩa là Mây vẩn còn phải dùng Sim card của tmobile mới dùng đến phone được. Mây phải mua cái sim card của 8 chỉ á.
Còn không Mây hỏi add thêm international plan cho khoảng thời gian Mây đi bên đó là bao nhiêu tiền thì không lo vụ lấy ra sim card.
Jen-Lo
Re: Đi VN - $13,000 Phone Bill
by May4phuong Mon Sep 03, 2018 10:51 am
Uh, nghe vụ roaming fee cũng ngán thiệt, để tui gọi nó hỏi xem sao ... cũng may nhờ có XomCho này, mỗi lần ai có gì cần vô hỏi đều được góp ý, chỉ dẫn ... 
May4phuong
Re: Đi VN - $13,000 Phone Bill
by Jen-Lo Mon Sep 03, 2018 10:59 am
Mây nên gọi hỏi họ . Nếu Mây không add international plan thì đến gần biên gio*'i Mây ráng nho*' rút sim card ra liền . Tui đi máy bay ... lên máy bay là tui là tui rút ra liền . Tui so*. trả roaming fee lắm .May4phuong wrote:Uh, nghe vụ roaming fee cũng ngán thiệt, để tui gọi nó hỏi xem sao ... cũng may nhờ có XomCho này, mỗi lần ai có gì cần vô hỏi đều được góp ý, chỉ dẫn ...
Jen-Lo
Re: Đi VN - $13,000 Phone Bill
by Bo\n Bon Mon Sep 03, 2018 12:54 pm
Đừng làm mình rung:)
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Bo\n Bon
Re: Đi VN - $13,000 Phone Bill
by Jen-Lo Mon Sep 03, 2018 1:47 pm
Bo\\n Bon wrote:Đừng làm mình rung:)
jen turn off cái phone cho xong chuyện
không lo lắng gì hết.
Jen-Lo
Re: Đi VN - $13,000 Phone Bill
by 8DonCo Mon Sep 03, 2018 1:57 pm
This is Apple Fault, turn on flight mode mà nó allow cho background roaming
see that, iPhone sucks
see that, iPhone sucks
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8DonCo
Re: Đi VN - $13,000 Phone Bill
by Jen-Lo Mon Sep 03, 2018 2:02 pm
8DonCo wrote:This is Apple Fault, turn on flight mode mà nó allow cho background roaming
see that, iPhone sucks
Có cho free tui cũng không thèm
mà có ai dở hơi mà cho free bao giờ đâu
Jen-Lo
Re: Đi VN - $13,000 Phone Bill
by Bo\n Bon Mon Sep 03, 2018 10:34 pm
Jen-Lo wrote:Bo\\\n Bon wrote:Đừng làm mình rung:)
jen turn off cái phone cho xong chuyện
Turn off sao vô đây chơi được:)
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Bo\n Bon
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